What is Digital Surge?
Digital Surge is a Brisbane based cryptocurrency trading platform that was established in Jan 2017. It was developed by a group of tight-knit friends with a mission to simplify the buying selling process for crypto. Looks like they have achieved that and more!
Digital Surge is one the leading most trusted crypto trading exchanges in Australia. It is designed to be user friendly, detailed and easy to trade on. Beginners prefer the platform for this reason, as it is less complex to begin with. It has a portfolio of 200+ cryptocurrencies to offer, rapid verification process and instant deposits and withdrawals.
This review covers in details important aspects of the platform, customer response, and their industry recognition for being a reliable exchange.
Digital Surge Features
Digital Surge offers multiple of features as listed below:
- Design Simplicity
- The interface is perfect for beginners and user-friendly.
- Rapid Verification
The verification process is super quick, with less than 5 minutes to get approval.
- Flat Fee
One of the lowest flat fees of 0.5% on transaction.
- Pay Your Bills with crypto
You can also pay your Australian utilities bills with it.
- Educational Resources
Offers quality educational resources to make trading easy
- Multiple Altcoin
A range of altcoins available to trade in.
Digital Surge pretty much works like any other cryptocurrency exchange. It offers an online platform for buyers and sellers to trade cryptocurrencies. It charges trading fees for trades made.
For trading, you will have to first register an account on Digital Surge by supply some identification materials, supply funds to your account. Once you have funds to trade with you can check the spreads to buy whatever crypto you are interested in.
Which currencies does it support?
Digital Surge offers a large portfolio of coins of over 220+ altcoins including:
- Bitcoin (BTC)
- Ethereum (ETH)
- Ripple (XRP)
- Litecoin (LTC)
- Bitcoin Cash (BCH)
- Cardano (ADA)
- EOS (EOS)
- Stellar Lumens (XLM)
- Tezos (XTZ)
- Algorand (ALGO)
- Theta (THETA)
Basic Attention Token (BAT)
Which countries does it support?
Digital Surge currently only supports Australia based users to buy, sell and trade.
Is Digitalsurge safe?
Digital Surge looks like a safe and secure platform to trade on. They have extensive security measures, multi- levels of protection mechanism and follow industry level safety practices. Users are asked to register via Two Factor Authentication for withdrawal. The platform uses a mix of hot and cold storage to elevate any theft risks.
Since being established in 2017, it has never reported any hacks or thefts on its funds or informational files. The websites is run over encrypted SSL. All employees have to pass through criminal background checks before hiring process is complete.
Is Digital Surge regulated and compliant?
Digital Surge is a legit company and is registered with AUSTRAC, the regulatory body overseeing financial laws in cryptocurrency industry, cyber crimes in Australia. The platform also follows all protocol laid by Anti-Money Laundering and Counter-Terrorism Financing Act 2006. Any transaction of over $10,000 is reported to AML.
To deposit funds into your Digital Surge account, you can use these methods:
- Bank transfer
Digital Surge fees structure
How much are Digital Surge trading fees?
Instant Buy & Sell: 0.5%
Depositing Funds in your account Via Bank Transfer: No Charges
Depositing Funds in your account via PayID: No Charges
For POLi Payments: $2-$3.30
No Deposits allowed via Credit Card
In AUD : No charges
In crypto : Mining Fee dependent on Network Congestion
Trading fees are calculated based on your rolling 30 days trade volume. Your trading volume is calculated every other hour.
Transaction Limits on Deposits & Withdrawal
The following transfer limits apply:
- Level 1. $1,000 PayID, $1,000 POLi
- Level 2. $10,000 PayID, $1,000 POLi
Digital Surge has no withdrawal limit.
How fast funds come in?
PayID and POLi transactions are processed immediately.
Varies depending on the coin and network congestion.
AUD withdrawals are processes instantly, with the funds available in your bank account within 60 seconds.
Varies depending on the coin and network congestion.
Does Digital Surge offer leverage?
Digital Surge does not offer leverage on any of its crypto products.
How to sign up and trade on Digital Surge
Which forms of id does Digital Surge accept for account verification?
For verification, you are required:
Australian Driving License OR Passport
Facial Recognition Check (Biometric Check)
The biometric check though has somewhat met with criticism by some users as an intrusive security issue.
How long does the verification process take?
Digital Surge’s rapid verification for its Level 1 is something to boast about. Your account gets verified within 5 minutes or less and you can instantly start trading. For Level 2 verification more information is required.
Does Digital Surge have a wallet?
Yes, the platform offers a simple Wallet to send, receive and store coins in. It’s not recommended that you store large sums of coin here in case of a possible loss of id or hack. Best it to use external addressed wallets.
The wallet on the platform is for the ease of trading. It also shows Reserved Balance, which is the necessary amount required to make transaction, cover fees etc.
Sending & receiving coins on Digital Surge
How do you send coins from Digital Surge?
You can send coins and tokens from your Digital Surge wallet to other external address wallets through the platform as per standard. General transaction charges/ mining fees will be incurred per transfer you make. Transaction charges will depend on the coin being transacted and how congested the network is.
How do you withdraw money from Digital Surge?
You can withdraw money (Australian Dollars) from Digital Surge by connecting your Australian Bank Account. Once you enter the amount you wish to withdraw, the transfer is initiated and you can expect to receive the funds within 24 hours. The withdrawal is FREE and there is NO LIMIT on the amount of transfer. Digital Surge only supports verified Australian Bank Accounts.
Paying bills with Digital Surge
With Digital Surge you can pay your Australian bills with crypto. The process is pretty straight forward. Log into your Digital Surge account, open the Pay Wizard and choose from one of three options:
- Pay BPAY bill
- Pay to credit card
- Pay to bank account
Follow the leading process and enter all bill details and fund details required. You can use funds from your Digital Surge wallet or external wallet.
Digital Surge has detailed interface
One of Digital Surge’s selling points is it’s easy to use and detailed interface. The dashboard allows the users to view their portfolio in an extensive view and how their investments are performing. You can add a personal Watchlist that monitors all the preferred coins. You can also sort these lists from best to worst, gaining, losing parameters.
Dedicated Educational Blogs & Wiki
Digital Surge has an extensive information blog and education articles on how to use their platforms, about cryptocurrency and more. The blog is really helpful for beginners. The education hub covers lot of topics, crypto jargon, technicalities and how to trade in altcoins. It also reports on crypto news, changes in industry regulations and public announcements.
Does Digital Surge have an app?
Digital Surge doesn’t offer any mobile app to its users. The platform though is based on PWA Progressive Web App, which allows the exchange to be delivered to mobile device without using an application.
Does Digital Surge have a referral program?
Digital Surge offers one of the most coveted crypto affiliate programs in Australia. DS pays you 50% of the fees collected on all trades made by the accounts the user refers. It’s a great passive income program.
Digital Surge customer services
The customer service at Digital Surge is excellent. Users get trading advice, access to premium crypto content, and personalized customer support. This is why the platform is rated very high for customer satisfaction on online forums and review blogs. Communication channels for the customer are through emails and chat and DS is always very prompt with replies and feedback. Digital Surge was a pioneer in Australia to offer a primary Live Chat to help users with any queries and problems.
Digital Surge appears to be a reliable, robust and easy to use cryptocurrency trading platform for Australian residents.
Pros and Cons
- It’s secure
- It’s regulated
- It offers 150+ cryptos
- Rapid Verification
- Educational Blog
- Bill Payments with Crypto
- Low or no-fee deposits and withdrawal
- Easy buy directly from AUD
- Has a secure wallet
- Live Chat support
- User friendly interface
- Only works with Australian dollars
- Only offers spot market for Bitcoin-AUD or Ethereum-AUD
- No credit card purchase